Claim Advice UK
Privacy Policy
Purpose of this Privacy Policy
Claim Advice UK is a trading name of HT Legal Ltd which is registered in England and Wales under company number 06911903, registered address c/o Lucas Reis Limited, Landmark House, Station Road, Cheadle Hulme, Cheadle, England, SK8 7BS. We are authorised and regulated by the Solicitors Regulation Authority under SRA ID number 535317.
This Privacy Policy explains how Claim Advice UK will use and protect any personal information we collect about you.
Where Claim Advice UK asks you to provide certain information by which you can be identified (i.e. Personal Data) after providing this information, then this information shall only be used in accordance with this Privacy Policy.
This website has not been designed for use by children. We do not knowingly collect data relating to children.
It is important that you read this Privacy Policy in order to ensure you are fully aware of how and why we are using your data.
The Data Controller
We, Claim Advice UK, are the controller and are responsible for your personal information.
We are not required to appoint a Data Protection Officer (DPO). If you have any questions regarding this Privacy Policy, including any requests to exercise your legal rights, or any complaints, please write to us at:
Claim Advice UK
C/o Lucas Reis Limited,
Landmark House,
Station Road,
Cheadle Hulme,
Cheadle,
England,
SK8 7BS
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner’s Office (ICO),
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Tel: 0303 123 1113 (local rate)
Changes to this Privacy Policy
This Privacy Policy was last updated on 9 June 2021. We keep our privacy policy under regular review and we’ll place any updates on our web page and inform you of any changes when they occur.
Information we collect
Personal Data or Personal Information can be defined as “Any information about an individual from which that person can be identified” This does not include data where the identity has been anonymised.
Under GDPR we will only collect information that is specified, explicit and legitimate for the purposes required. This means the data we collect must be adequate, relevant and limited to the requirements of the service.
We may collect, use, store and transfer different kinds of personal information about you and will obtain your consent to obtain and store this data for the sole purpose of delivering our service.
Where we need to collect personal data by law, or under the terms of a contract we have entered with you and you fail to provide the data when requested, we may not be able to perform the contract as the service expects (for example, to provide you with goods or services). In this case, we may have to cancel the service you have entered into with us. As is your right to be informed, we will notify you of any chance or cancellation deemed necessary.
How we collect your information
We have different methods of collecting data from and about you, including direct interactions when you provide us with your identity, contact and financial data by completing online forms or by corresponding directly with us via post, phone, email or otherwise, or when you engage our products and services, provide us with feedback, or request marketing to be sent to you. We may automatically collect technical data about your equipment, browsing patterns and actions when you browse our website. This will be collated after acceptance of ‘cookies’ and other similar technologies. Please refer to our Cookies Policy for further information.
We may receive personal data about you from various third parties such as technical data from analytics providers such as Google based outside the EU, and identity and contact data from lead operators working on our behalf based inside the EU. These complete native marketing which directs consumers to our website. Identity and contact data from publicly availably sources such as Companies House, Electoral Register and Credit Checks based inside the EU.
How we use your personal data
We will only use your personal information/data should the law allow it. Most commonly, we will use your personal data under the following circumstances. These are also known as the ‘Legal Basis for Processing’, they are as follows:
- Where we need to perform a contract, we are about to enter into or have entered into.
- Where it is necessary for our legitimate interests, taking into consideration your interests and fundamental rights, as to ensure we do not override such interests.
- Where we need to comply with legal or regulatory obligations.
Ordinarily, we do not rely on pure consent as a legal basis for processing data other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent at any time by contacting us using the above contact information.
You can ask us to stop sending you marketing messages at any time by contacting us at any time to amend your preferences, methods of contact, and products/services you wish to hear about.
Third party marketing
We will get your express opt-in consent before we share your personal data with any company for marketing purposes.
Opting Out
You can opt-out of third-party marketing at any point. Please contact us should you wish to opt-out.
Disclosure of your personal data
We may have to share your personal data to any one of the following parties:
- HM Revenue & Customs, Regulators (Claims Management Regulator, Information Commissioner’s Office, Financial Conduct Authority), and other authorities acting as processors based in the United Kingdom who require reporting of processing activities in certain circumstances.
- Accountants, Solicitors, Compliance Consultants and other like-services acting as processors based in the United Kingdom who require the reporting of processing activities in certain legal and compliance circumstances.
- Third parties to whom may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change in these circumstances occurs, your personal data will be used in the same way as set out within this privacy policy.
Please note we will never knowingly allow third-party service providers to use your personal data for their own purposes and only permit them to process your data for specified purposes and in accordance with our strict instruction, of which is contractually cemented.
Claim Advice UK, shall not sell, distribute or lease your information to third parties unless we have the appropriate permission to do, or are required by law. We will gather specific consent from you before sending any form of direct marketing.
Data Security
Claim Advice UK are committed to ensuring your information is safe and secure. In order to prevent unauthorised access or disclosure, we have developed, implemented and maintained suitable physical, electronic and managerial procedures to safeguard and secure the information collected online. We wish for our customers to be completely confident in using our services, therefore we regularly review our processes and procedures to protect your personal information from unauthorised access, use, accidental loss, destruction or disclosure.
Data Retention
We will only retain your personal data for as long as is necessary to fulfil our obligations under the provision of our service as well as any purposes necessary to satisfy any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk, of harm of unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, including applicable legal requirements.
Details of retention periods for different aspects of your personal data are available upon request. By law we have to keep certain information about our customers and this data will be held solely and securely for those legal purposes.
In some circumstances you can ask us to delete your data under the ‘Right to Request Erasure’. However, an erasure request may be partially declined. In the event a complaint has been made, coupled with an erasure request, we will maintain records relating to the complaint, including basic information such as name, and telephone name. In the event that you do not wish to be contacted by us, we are required to maintain a log of this request, withholding applicable data to ensure we no longer contact you further.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
In accordance with GDPR, in your capacity as a consumer and citizen, you are entitled to a range of specific data subject rights that you may exercise under particular conditions, with a few exceptions. Please refer to the General Data Protection Regulation for full details.
Claim Advice UK
Cookie Policy
This Cookie Policy is used to inform users about the use of cookies by Claims Advice UK.
What are cookies?
Cookies are small text files that websites place on the computers and mobile devices of people who visit those websites.
These files are then read by the website each time you return to the site. These text files allow a website to remember your device and how you interacted with the website, which is useful for a number of different purposes.
For example, cookies can be used to remember username and password information so that you don’t have to re-enter all of your login information every time you visit a site you frequently log in to.
Other functions of cookies are to provide custom advertising to users based on searches and personal interests, as well as site performance cookies that enhance website use by remembering things such as custom video streaming or volume settings you have selected while using the website in the past.
How do we use cookies?
We periodically use traffic log cookies to identify traffic patterns anonymously. This can be optionally blocked by opting out of Google’s Analytics programme. We embrace the EU Law regarding privacy and specifically that the use of cookies is required for the operation of some web services. The transactional nature of this website places it in this category and as such we will request explicit permission for the use of cookies at the earliest opportunity in the process and permit the complete destruction of transactional cookies once the transaction phase is over. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. Externally you can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent the website operating correctly and is an unsupported environment and as such we offer no guarantee of the correct operation of the website.
How to control and delete cookies
Please see below for instruction on how to control cookies for the internet browser you use.
Google Chrome
Click on the “Tools” menu and select “Options”. Click the “Under the Bonnet” tab and locate the “Privacy” section and choose the “Content settings” button. Click the “Cookie settings” tab and choose your preferred settings. Google Chrome allows all cookies by default, but you can restrict the behaviour of first-party and third-party cookies or even block them completely. Click on the Close button when you’ve finished.
How to delete cookies
Please look below for instruction on how to delete cookies for the internet browser you use.
Windows
Google Chrome
Click on the “Tools” menu and select “Options”.
Click the “Under the Bonnet” tab, locate the “Privacy” section and click the “Clear browsing data” button.
Select “Delete cookies and other site data” to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the period you want from the dropdown list).
Select “Clear browsing history” to delete traces of which websites you’ve visited.
Select “Clear download history” to delete records of which files and programs you’ve downloaded.
Select “Empty the cache” to delete cached website pages.
You can also delete saved passwords (which log you into websites) and saved form data (such as your name and address).
Then click on the “Clear browsing data” button.
Click on the Close button when you’ve finished.